This Privacy Policy explains how The Lifting Lads ("we", "us", "our") collects, uses, stores, and discloses personal information in accordance with Australian privacy laws. 

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This Policy applies to all bookings made with us and is deemed accepted when a booking date and time are agreed verbally or in writing.

 

1. Personal Information We Collect

1.1 We may collect the following personal information from customers:

• Full name

• Phone number

• Pickup and delivery address details

• Booking details, including date, time, and household goods to be transported

 

1.2 We collect this information through our website booking form and social media channels.

 

2. How We Use Personal Information

We collect and use personal information for the purposes of:

• Responding to enquiries

• Confirming and managing bookings

• Providing moving and transport services

• Sending invoices and payment requests

• Requesting and receiving customer reviews

• Marketing purposes, including offering discounts or promotions to returning customers

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3. Disclosure of Personal Information

3.1 We do not sell or rent personal information. Personal information may be disclosed only to:

• Accounting software providers, including Xero

• Banks and payment service providers

• Insurers, where required for claims or related matters

 

3.2 Personal information is disclosed only where necessary to operate our business or meet legal obligations.

 

4. Storage and Retention of Information

We take reasonable steps to ensure personal information is stored securely. Personal information is retained for five (5) years, or as otherwise required by law, after which it is securely deleted or de-identified.

 

5. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

 

6. Access and Correction

Customers may request access to or correction of their personal information by contacting us via email. We will respond to such requests within a reasonable timeframe.

 

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be published on our website and made available upon request.

 

8. Contact Us

For privacy-related enquiries or requests, please contact us via email.

 

9. Policy Priority

9.1 This policy overrides any assumptions, expectations, or verbal agreements regarding payment unless confirmed by us in writing.

 

9.2 Variations apply only where agreed by us in writing.

 

10. Amendments

We reserve the right to amend this policy at any time. Amendments apply only to future bookings.

 

11. Governing Law

This Privacy Policy is governed by the laws of Western Australia.

 

12. Severability

If any part of this policy is found to be invalid or unenforceable, the remaining provisions remain in full force and effect. 

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